Refund Policy

Thank you for selecting The Darjeeling Brew as your choice.

Should you find your order not meeting your expectations, you can reach out to us at vcare@thedarjeelingbrew.com

Cancellation Policy -

We kindly request that all cancellation appeals be initiated within 10 hours from the moment of order placement or prior to the shipment of your order, depending on whichever occurs first.

In instances where your order has already been dispatched, regrettably, we will be unable to accommodate cancellations.

Product Replacements/Exchange -

For replacement requests, we encourage you to initiate the process within a maximum of 7 days starting from the delivery date. Such requests will be considered valid solely under the circumstances outlined below:

Receipt of Damaged/Incorrect/Expired Product - Kindly attach a photograph of the delivered package alongside the invoice to facilitate our internal quality assessment. Following this, please allow us a window of 24-48 hours for the review of your request.

Item Missing from Your Order - For cases where an item is absent from your delivered parcel, please provide an image of the invoice. Afterward, we will require 24-48 hours to conduct an internal review and, if applicable, send you a replacement.

Receipt of Expired Product - In the event that you receive a product that has passed its expiry date, attaching a picture displaying the expiry date alongside the invoice is requested. We will then perform a review within 24 hours and, if applicable, send you a replacement after the essential internal assessments.

Returns Policy -

Kindly note that we are unable to accept returns for the following reasons:

To minimize our carbon footprint.

Food and beverage products experience diminished freshness throughout the return process.

Refund Process -

All refund processes will be conducted subsequent to our internal quality evaluations. In the event of a refund request, it is imperative to furnish the required evidence. Our Customer Service team will communicate the approval of the refund request.

Approved refunds will be processed within 7 business days. In case of any delay, please don't hesitate to contact us. Additionally, all refunds will be channeled back to the original mode of payment. It's important to note that The Darjeeling Brew cannot process refunds for requests initiated 5 days after delivery.