Privacy Policy
At The Darjeeling Brew, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your
information when you visit our website, place an order, or make a payment through our payment gateway.
By using our website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
When you place an order, register, contact us, or make a payment, we may collect:
● Full Name
● Email Address
● Phone Number
● Billing Address
● Shipping Address
● PIN Code
● Order Details
● Payment Transaction Information
b) Payment Information
Payments made through our website are securely processed through third-party payment
gateway providers. We do not store your complete debit card, credit card, banking credentials, CVV, or UPI PIN details on our servers.
c) Automatically Collected Information
When you access our website, certain technical information may automatically be collected, including:
● IP Address
● Browser Type
● Device Information
● Operating System
● Website Usage Data
● Cookies and Tracking Information
2. How We Use Your Information
We use the information collected for the following purposes:
● To process and fulfill your orders
● To process payments securely
● To provide customer support
● To send order confirmations and updates
● To improve website functionality and user experience
● To comply with legal and regulatory obligations
● To prevent fraud, unauthorized transactions, and misuse
● To send promotional communications (only where permitted)
3. Payment Gateway Security
We use trusted third-party payment gateway providers that comply with industry-standard security protocols and PCI-DSS requirements.
Your payment information is encrypted and processed securely. We do not directly collect or retain sensitive banking or card credentials.
However, while we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.
4. Cookies Policy
Our website may use cookies and similar technologies to:
● Enhance website functionality
● Remember user preferences
● Analyze website traffic and performance
● Improve customer experience
You may choose to disable cookies through your browser settings; however, some parts of the website may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
● Payment gateway partners
● Delivery and logistics providers
● Technology and website service providers
● Legal or regulatory authorities when required by law
All third-party service providers are expected to maintain confidentiality and protect your
information.
6. Data Retention
We retain personal information only for as long as necessary to:
● Fulfill orders and transactions
● Maintain business and tax records
● Resolve disputes
● Comply with legal obligations
7. Your Rights
Subject to applicable laws, you may have the right to:
● Access your personal data
● Request correction of inaccurate information
● Request deletion of your information
● Withdraw consent for marketing communications
● Raise concerns regarding misuse of data
To exercise these rights, you may contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third-party websites.
Users are encouraged to review the privacy policies of external websites independently.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
Continued use of the website after changes constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
The Darjeeling Brew
Tangra Industrial Estate Phase II,
45, Radhanath Chowdhury Road,
Seal Lane, Tangra,
Kolkata, West Bengal – 700015
India
Email: info@thedarjeelingbrew.com
12. Consent
By using our website and making payments through our payment gateway, you consent to the collection, storage, and processing of your information in accordance with this Privacy Policy.